R.P. Lumber Company in Decatur, IL Closed now

Reviews about R.P. Lumber Company

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  February 17, 2020, by Bruce Petersen
  I special ordered materials on Monday which were do in on Wed. I called their office 3 times to confirm on Wed @ 10:00 / 12:00 / 2:00. Nobody answered the phone the first 2 times. The third time (9 rings later) Ma... answered and said she was the only one there and would have to get back to me on the delivery schedule. She called back a hour later and we scheduled the special ordered materials to be delivered to job site Thursday @ 8 AM. I was called @ 10:50 AM to find out where the order was - the answer was they could not find road. Person I talked to Der.... was less than knowledgeable as to when the delivery could be made. I finally went to Google maps while he was on the line and started to give him directions when another person came on the line (Sa...) and said he would get the delivery out right away. The order finally showed up at 12:45 PM - 2 hours later. Not one apology offered. Unbelievable!!!
• ★ ★ ★ ★ ★

  January 02, 2019, by Eric Mercer
  I purchase materials for my job and I found RP Lumber to be great to work with. Their delivery is timely and the customer service is excellent. I will continue to work with them.